Confusion leaves pensioner out of pocket

EIGHTY-EIGHT-YEAR-OLD Penrith pensioner Doreen Lanning waited more than two weeks for a $515 Medicare rebate, even though her only income is the age pension.
Nanjing Night Net

“I get $792.36 a fortnight,” Mrs Lanning said. “Out of that, I only had $277 to last me that time.”

She suffers from macular degeneration, which can be treated with eye injections which break down excess matter in the eye.

“I’ve been paying $515 for injections,” Mrs Lanning said.

On August 2 she was treated at her doctor’s surgery, where she lodged her Medicare rebate claim.

“The next day I went into Medicare [at Penrith Westfield] to get the money,” Mrs Lanning said.

But she was told her refund would be in her bank account.

However, after visiting her bank and being told it was not there, she returned to the Medicare office.

“The woman at Medicare said it should be in my bank, but she didn’t seem to know what she was talking about,” Mrs Lanning said.

“I couldn’t pay some of my bills; fortunately my son helped,” Mrs Lanning said.

“But why should I have to wait this long to get my rebate?”

A spokeswoman for the Human Services Department told the Star that Mrs Lanning’s doctor’s surgery tried to process her claim, but could not because Medicare did not have her bank details.

“The payment was unable to be made electronically and a cheque refund was automatically generated and posted to her,” she said.

“We contacted Mrs Lanning and she is aware that her rebate is being paid by cheque on this occasion.

“We apologise for the confusion caused and the related delay in Mrs Lanning receiving her rebate.”

“They’ve caused me a lot of inconvenience and worry,” Mrs Lanning said.

This story Administrator ready to work first appeared on Nanjing Night Net.